Service
design
Create growth and strengthen competitiveness
Create increased competitiveness
- and earnings with the development of combined product-service business models
In a world of increasing competition, companies that link services to their products often have a better starting point of creating value for customers, thus strengthening competitiveness. For several of our customers, 3PART has developed service concepts and business models that combine existing product sales with services, new initiatives and solutions for the benefit of both the companies ‘customers and for the base of their business and future innovation ability.
The customer in focus
Keeping focused on the end user creates the platform for developing solutions and products that are more attractive and value-creating in the market. Developing new business models, production companies can increase their competitiveness and earnings from both direct product sales and services and hereby gain a larger share of the business potential in a TCO perspective (Total cost of ownership)
Service innovation in process
The detailed process for the development of service concepts and new business models is specified with you, based on your specific needs and challenges. A service design project can consist of selected phases (e.g. phases 1-3), after which it can be handed over for internal completion. Or we can help you throughout the entire process. It is all up to you what would be most appropriate and what competencies you may have regarding running this type of development project.
Create growth and strengthen competitiveness through service innovation
Many companies experience that their products and existing business models are under pressure, e.g. from:
- Price pressure from low-wage countries - the desire to be able to shift focus to areas other than pure price comparison.
- Copying and imitation of products - the need for the development of products and systems that increase the degree of IPR, being more difficult to copy.
- Increased competition due to globalization and a larger field of competing companies on the same service - an increased need for differentiation, creating loyalty and retention of existing customers.
- Increased speed in relation to technology development and lifespan of products - which creates a need for faster involvement of customer input and more agile development models and product programs.
Phases in Service Innovation
- Initial activities: Definition of goals and general planning.
- Phase 1: Coverage of existing processes and services.
- Phase 2: Internal and external research and gathering of information.
- Phase 3: Idea development
- Phase 4: Detailed concept development
- Phase 5: Development of “prototypes” and concept validation
- Phase 6: Revision and clarification of concept and implementation plan.
Do you want to know more about aservice design project with us? Contact Simon Skafdrup at: Simon@3part.com
Strengthen market position and earnings with combined product and servicebusiness models
Several competencies in the same house
Now you have read about servicedesign, but did you know we also work with digital design, simplimize and product design? Read more about all our services here.
