To understand the experiences of patients and bioanalysts, 3PART observed patient reception and blood sampling at Vejle Hospital outpatient clinic. In addition to the observations, patients and bioanalysts were interviewed about their experiences with blood samples. The research took over 48 hours and was documented on video.
Together with the Clinical Chemical Laboratory at Vejle Hospital, 3PART identified the possibilities for improvements to the work processes on the department, resulting in 99 recommendations and concrete solutions within the areas: Workflow improvements, interior design and products used.
The 99 proposals focused on improving the working tools and working environment of bioanalysts and on making blood sampling a better and calmer experience for both patients and bioanalysts.